Contact Children’s Specialty Group’s Central Business Office with insurance updates. To contact CSG’s customer service department, you may: Call our customer service line between the hours of 8:30 a.m. to 4:00 p.m. EST at 757-578-2260. Use our Patient Portal link which is located at the top of this page.
All questions related to your bill should be addressed our customer service line between the hours of 8:30 a.m. to 4:00 p.m. EST at 757-578-2260, Monday through Thursday, between 9:00 a.m. and 4:00 p.m, and Friday 8:30 a.m. to 1 p.m.
Over payment refunds will be: Processed and mailed within 30 days or; Applied to open balances. If you have any questions, please contact the Barr Center Billing Office at 757-578-2260.
Health Savings, Health Incentive and/or Health Reimbursement plans are typically high deductible plans (i.e. $3,000-$6,000) where patients, families must pay the full insurance allowance for the services rendered. Once these high deductibles are met their benefits under a PPO reimbursement would activate.
A co-pay is the amount designated by your carrier that identifies a set amount for the office visit. Typically there is one for your primary care provider and a different amount due a specialty provider. Co-insurance is a percentage due, determined by your benefit plan and the contract with your carrier and your provider.
Billing procedures are simplified by sending bills after an insurance statement and payment are received. This helps to ensure correct billing. Our Billing Office can answer any questions about your bills or to help with your questions about insurance forms. Our office accepts cash, personal checks as well as VISA, MasterCard, and Discover cards.