How do I update my insurance information if it has changed?

By |2018-12-06T18:24:21-05:00December 6th, 2018|

Contact Children’s Specialty Group’s Central Business Office with insurance updates.  To contact CSG’s customer service department, you may: Call our customer service line between the hours of 8:30 a.m. to 4:00 p.m. EST at 757-578-2260. Use our Patient Portal link which is located at the top of this page.

What if I have any questions about my bill?

By |2018-12-06T18:22:17-05:00December 6th, 2018|

All questions related to your bill should be addressed our customer service line between the hours of 8:30 a.m. to 4:00 p.m. EST at 757-578-2260, Monday through Thursday, between 9:00 a.m. and 4:00 p.m, and Friday 8:30 a.m. to 1 p.m.

When will I receive a refund?

By |2018-12-06T18:06:24-05:00December 6th, 2018|

Over payment refunds will be: Processed and mailed within 30 days or; Applied to open balances. If you have any questions, please contact the Barr Center Billing Office at 757-578-2260.

What is the difference between my co-pay and coinsurance?

By |2018-12-06T17:43:18-05:00December 6th, 2018|

A co-pay is the amount designated by your carrier that identifies a set amount for the office visit. Typically there is one for your primary care provider and a different amount due a specialty provider. Co-insurance is a percentage due, determined by your benefit plan and the contract with your carrier and your provider.

What is a deductible?

By |2018-12-06T17:41:38-05:00December 6th, 2018|

This is an amount you are responsible for based on the type of coverage you have selected with your insurance company.

What are the billing procedures and payment options for my treatment?

By |2018-12-06T17:36:49-05:00December 6th, 2018|

Billing procedures are simplified by sending bills after an insurance statement and payment are received. This helps to ensure correct billing. Our Billing Office can answer any questions about your bills or to help with your questions about insurance forms. Our office accepts cash, personal checks as well as VISA, MasterCard, and Discover cards.